I received the message "Catalog could not be reached in Microsoft Word"?

This is a message that triggers when a firewall is blocking QuillBot's access in Word. To fix this, try disabling or whitelisting QuillBot in your firewall software (Windows, Kaspersky, Norton, etc.)

Where is the firewall I need to disable located?

There are a variety of locations that can affect QuillBot. We've found the most common to be contained in a browser, such as Microsoft Edge, Internet Explorer, Safari, etc., or a software that is installed on the computer itself, such as a program like Windows Firewall, Norton, McAfee, Kaspersky, Malwarebytes, etc.

If disabling or whitelisting QuillBot in these programs does not work, the next step would be to try disabling ad blockers you are using on your browser, such as UBlock Origin, AdBlock Plus, Ghostly, and Privacy Badger.

If you find that you're still unable to solve the issue, please contact us and we'll be happy to help you further!