Why is my account disabled by an administrator?

While this is a rare occurrence, QuillBot will occasionally permanently disable accounts. Generally, this is done for a few reasons:

• Violation of our Terms of Service: Things like account sharing and reselling, which are explicitly forbidden, fall under this category. If you purchase an account from a reseller directly, your account is liable to be disabled at any time. Accounts that have abnormal activity and device counts are also flagged.
• Fraudulent activity: If an account is found to have been using a fraudulent payment method, it is permanently disabled. This includes if the card owner disputes the payment as fraudulent. We actively review payments and may disable accounts based on suspicion of fraud. 
• Early fraud warning: We also utilize early fraud warning triggers on Stripe. These triggers automatically disable suspicious accounts and issue refunds to the cardholder.

If you believe your account was disabled by mistake, please contact us and we can review your case. Remember, if you purchase QuillBot Premium from a place other than QuillBot itself, such as Shopee or a Facebook seller, these accounts are illegitimate.