This is a situation that is frequently caused by being logged into the incorrect account, which occasionally happens. For example, many people use multiple emails in their day to day and may accidentally purchase an account using a different email than they intended.
To help fix this, first double check that you are logged into the account you purchased Premium under. You can try checking your inbox for a receipt email from us—we'll only send it to the email associated with the account you purchased Premium with. If you still are unable to access Premium benefits after doing this, please contact us and we can assist you further.
Comments
4 comments
Dear Sir/ Madam,
this is to let you know that i purchased premium, my account has activated, but since yesterday it doesn't work, therefore i would kindly request if you could attend the problem and resolve it.
2 day ago i purchased premium, my account has activated, but since yesterday it doesn't work. i would kindly request if you could attend the problem and resolve it.
To facilitate the recovery of the correct account(email) when paying using mobile (direct carrier billing), I would suggest below
Thanks.
Dear sir or madam
This is to inform you that I have made payment for my premium but my account is still locked. Please see how you can help on it
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