Why is the Quillbot icon grayed out on Google Docs?

If the Quillbot icon appears grayed out in Google Docs, it means the extension isn’t active or can’t connect properly. This can happen for a few common reasons.

Possible reasons why the Quillbot icon is grayed out

1. You’re not logged in to your Quillbot account.
   Log in to your Quillbot account through the Chrome extension to activate the icon in Google Docs.
2. The Google Doc uses an older HTML rendering that Quillbot doesn’t support.
   Try creating a new document and check if the icon appears active there.
3. Your document is in pageless or another unsupported mode.
   Switch your Google Doc to page mode by going to File → Page setup → Pages.
4. The Quillbot Chrome extension is disabled.
   Click the Quillbot icon in your browser toolbar, open the settings popup, and make sure “Enable Quillbot” is turned on.

Tip: If the icon remains grayed out after trying these steps, try refreshing the page or reinstalling the Quillbot Chrome extension.

If the issue continues, please contact QuillBot Support for help.