There are two ways to cancel a Premium subscription: either going to your Account page or contacting us directly.
Unsubscribing on the Account page
To unsubscribe on the Account page, follow these steps:
- Click on the button in the top right that has the first initial of the name you use on the account. It will be the furthest button to the right.
- Select the Account Details option in the drop-down list.
- Under the Your Plan tab, click on the Cancel Subscription button.
Note that if you are eligible for a refund, the system will prompt you and ask if you would like to disable renewal or cancel immediately and receive a refund:
If you choose to get a refund, our payment processor will initiate the refund process, and you should either have a credit appear or a reversal occur within 7-10 days.
Contacting us directly
You may contact us directly by going to the Contact Us page and submitting a support ticket. One of our customer support representatives will assist you further.